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Exporting All Tickets from Zendesk

Zendesk is a web based customer service application that includes tickets. As a Zendesk customer, you can typically interact only with tickets that are not archived. Archiving takes place 120 days...

Scary Words in Programming: Eventual Consistency

Pam Selle has been writing blog posts on Scary Words in Programming. This is my contribution on eventual consistency. Eventual consistency is a consistency model used in distributed computing t...

Tips for the Aspiring or First Time Technical Speaker

First of all, if you have an upcoming speaking engagement, congratulations on being selected! If you don’t have a speaking engagement yet, no worries. Now is a great low pressure time to learn, gr...

Quickstart for Contributing to a GitHub Repository with a Development Branch

Are you an eager GitHub user who wants to contribute to a repository that uses a development branch, but aren’t familiar with getting started without committing to master? No worries, here we go! ...

Build and Deploy Node.js With Travis CI and Heroku

Travis CI is a cloud hosted continuous integration service that works with GitHub repositories for supported languages. Heroku is a cloud hosted platform as a service, enabling you to deploy applic...

Refactor and Test jQuery/JS Code

jQuery is a JavaScript library many web developers utilize for writing concise and powerful browser code, as well as abstracting away browser differences and deficiencies. While jQuery may become l...